Q&A

I’m brand new to pilates what class should i start with?

For most new clients who have some prior reformer experience, our Open Full Body class is a great fit. With a maximum of 11 people, instructors can tailor exercises for all fitness levels. This class uses low-impact moves, high intensity with progressions so everyone gets the most from their workout.

If you’re new to reformer or prefer a slower pace, try our Restorative Reformer class. It’s perfect for beginners or anyone wanting to master the basics of the reformer in a gentle, supportive environment.

We also offer Stretch & Strength classes on Wednesdays and Saturdays at 9am, designed for those seeking a mindful, slower approach to fitness. This class blends controlled reformer exercises with calming stretches to build strength, improve flexibility, and release tension. It’s ideal for all levels, including pre/postnatal clients and beginners.

If you’re managing chronic pain or recovering from injury, private sessions are a great option. We’ll introduce you to the reformer and tailor exercises to your specific goals and needs, helping you feel confident before joining group classes.

To book private sessions, please contact us at hello@oceanstudiopilates.com.

How do I book a class?

For the easiest and friendliest booking experience, we recommend downloading our app, Ocean Studio Pilates, available on the Android and iOS stores.

Here’s how to get started:

Register your details in the app
Sign the online waiver
Choose your membership or class package
Select your preferred payment method
Book your classes ahead of time to secure your spot

You can also book classes directly through our website if you prefer.

Please arrive a few minutes early to your booked class, and remember to cancel at least 4 hours in advance if you can’t attend to avoid late cancellation fees.

If you have any questions or need help with booking, feel free to contact us at hello@oceanstudiopilates.com.

What is your Late cancellation policy?

We require at least 4 hours’ notice to cancel a class without penalty. Cancellations made more than 4 hours in advance will not incur any charges.

Cancellations made within 4 hours of the class will be deducted from your class pack and considered as attended. Please note that cancellations via text, email, or phone call will not be accepted unless under exceptional circumstances.

Additionally, a $5 late cancellation fee applies to cancellations within 4 hours, and a $10 no-show fee applies if you do not attend without cancelling.

This policy helps us maintain fairness and availability for all clients.

Why was my class cancelled?

Classes require a minimum of 2 clients to proceed. If fewer than 2 people are booked, the class will be cancelled up to 2 hours before the scheduled start time.

What if im running late to class?

Classes start on time, so we ask that you arrive at least 5 minutes early. Once the class begins, the doors may be locked and your reformer may be given to someone on the waitlist.

If you arrive late and cannot join the session, your class will still be marked as attended.
Thank you for your punctuality and understanding.

How do I secure a spot in class?

We recommend booking in advance, as classes often fill quickly-especially during peak times. You can book up to 4 weeks ahead. Each class has a maximum of 11 reformers.

What happens if a class is full?
If a class is full, you can still join the waitlist by booking as usual. If a spot opens, you'll be automatically added to the class in the order you joined the waitlist, up to 2 hours before the class starts.

What if I’m on the waitlist but can’t attend?
If you’re on the waitlist and no longer wish to attend, please remove yourself to free up the spot for someone else. If you're added to the class and don’t show up, standard late cancellation and no-show fees apply.
If you're not sure you can attend, we recommend removing yourself from the waitlist to avoid any charges.

Can i do pilates while pregnant?

Absolutely! Pilates is a fantastic way to support your body during pregnancy and aid in postpartum recovery.

With your GP’s clearance and some prior Pilates experience, you're welcome to join our open-level classes. Our qualified instructors can offer appropriate modifications to keep your workouts both safe and effective.

Please contact us before booking so we can pair you with the right instructor for your needs.

What should I wear and bring to class?

For Reformer Pilates, we recommend wearing comfortable, well-fitted workout clothing that won’t interfere with the equipment.

Grip socks are required for hygiene and safety - available for purchase at the studio.
Reformer mats are also recommended for added hygiene and grip, and can be purchased at the studio.
Please do not use towels on the reformer, as they can get caught in the springs.
A small hand towel is helpful for wiping sweat, especially in warmer months.

For our Weights Room class (non-reformer) please bring:

Runners
Sweat towel
Water bottle
Grip gloves (optional)

What Studio facilities do you have?

Two Shower rooms
Plenty of off street parking and onsight disabled parking
Cutting-edge equipment
Bike lock up

Do I need to be of a certain fitness level to join?

Not at all - Pilates is for every body! All fitness levels are welcome.

If you're new or feeling unsure, we recommend starting with a few private sessions or joining our Wednesday or Saturday 9am Stretch & Strength reformer or our Restorative reformer class every Saturday 8am to build confidence. All exercises can be modified to suit your current level.

If you're recovering from an injury, please check with your Doctor, Physio, or Chiropractor before attending group classes. You must inform your instructor of any pre-existing injury, illness, pregnancy, or muscle soreness before each session.

Please note that participating in group classes with a medical condition is done entirely at your own risk.

How do I cancel my membership?

You can cancel your membership at any time by providing 30 days’ notice via email to hello@oceanstudiopilates.com. Please include your reason for cancelling, and ensure you receive a confirmation within 48 hours.

If you’re on a 26-week results-based commitment, cancellation can only occur after the minimum term has been completed, with 30 days’ notice required from the end date.
Refer to your contract for full Terms & Conditions.

Mobile phones:

To ensure a pleasant experience for all participants in the class, kindly switch off your mobile phones before the workout, except for doctors or nurses who are on call.

All we ask is that you bring a positive attitude, your biggest smile and a sense of fun to your workout.

If you have any questions or concerns, please don’t hesitate to speak with a team member or email: hello@oceanstudiopilates.com

Any concerns or questions please speak to us, we will try to accommodate your needs to ensure you have the best possible experience.

We are here to help!

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