A: We recommend beginning with our FREE Orientation class, held on:

• Friday at 10am FOR NEW MEMBERS ONLY.
  
  

This session introduces you to the reformer, basic movements, and how to feel confident in your first class. You can ask as many questions here.

What classes are best after the Orientation?

Our Foundation class on Thursday 8am | Stretch + Strength Reformer classes, Saturday at 8 & 9am | Wednesday 9am. These classes are perfect for beginners or anyone who wants a slower-paced class with gentle progressions.

All Wednesday AM classes are slightly slower with foundation exercises and also perfect for beginners or anyone wanting a slower pace -Foundation does not mean easy so still expect to be challenged.

Can I get more personalised guidance?

Yes! You can book a private session if you’d like one-on-one support. Our teachers can also recommend which classes are the best fit for your fitness level, needs, and personal goals.

A: Use our app "Ocean studio pilates" (Android or iOS). Set up your account, pick your membership or class pack, then choose your class. Always cancel at least 4 hours ahead to avoid fees.

A: We have a 4-hour cancellation policy.
If you can’t make your class, please cancel as early as possible to avoid losing the class.

• Late cancellations (<4 hrs): $5 fee

• No-shows: $10 fee
  
  

Cancelling promptly helps keep spots fair for everyone and gives people on the waitlist a chance to join. We really appreciate your help in keeping the studio running smoothly for all members.

Allow extra time to find street parking, especially during busy periods. Arriving early gives us a moment to check you in, have a quick chat, and get you settled helping you enjoy class without feeling rushed. We have a waiting area for you before class; please keep noise to a minimum if a session is in progress.

A: If a class is full, you can join the waitlist. Clients are automatically added up to 2 hours before class in the order joined. 

In the final 2 hours, you’ll need to check the waitlist and add yourself if a spot opens. Please remove yourself if you can’t attend to avoid late cancellation or no-show fees. Always assume you’re attending unless you cancel, and check your bookings regularly.

A: Yes! With your GP’s clearance, we can modify exercises for safety. Our instructors are trained for pregnancy / post-partum modifications. Let us know beforehand so we can pair you with the right instructor.

• A: Comfortable fitted clothing, grip socks (a MUST), water bottle. Grip gloves optional for weights classes & sweat towel. Small towels or optional-reformer mats must be used on the reformer beds for, mats can be purchased at the studio as-well as grip socks.

A: No! Our classes are designed for all fitness levels. Instructors offer modifications so everyone can progress safely at their own pace. Beginners, returning exercisers, and experienced members all feel welcome.

*Beginner friendly classes for complete starters are Foundational | Stretch + strength reformer classes | Restore | Yoga or Privates.

A: Early cancellation is generally not allowed. In special circumstances (like moving away or medical reasons), we may offer a short notice  grace period or a one-off exit fee. Proof may be requested.

A: All memberships require a minimum commitment of 26 weeks. After this period, your membership will automatically roll over to a fortnightly basis. You may cancel at any time after the initial 26 weeks by providing 30 days’ notice, effective from the end of your 26-week term. Cancellation requests must be submitted via email hello@oceanstudiopilates.com including your reason for cancelling.

A: Yes! You can take up to 5 weeks per year for sickness, holidays, or other approved reasons. Holds are in full-week increments and automatically resume at the end of the hold period. You must give a minimum of one weeks notice via email.

A: When you put your membership on hold, your contract is extended by the length of the hold, so you don’t lose any membership time.

Important: Holds are in full-week increments to keep things simple and avoid changing your regular payment schedule.

How payments are affected

1. If the hold doesn’t start on your payment date-
   Your next payment is pushed forward by the same number of weeks as the hold.

Example:

1. • • You pay $100 every 2 weeks on the 1st and 15th

     • You take a 1-week hold starting Jan 10

     • Your next payment (Jan 15) moves to Jan 22

     • All future payments shift forward by 1 week
       
       

2. If the hold starts on a payment date

   • You won’t be billed until the hold ends, and all future payments shift forward by the hold duration.
     
     

Example:

2. • • You pay $100 on the 1st of each month

     • You take a 1-week hold starting Jan 1

     • Your next payment moves to Jan 8

     • Future payments continue on the same schedule, just shifted by 1 week

Key Points:

• Holds are full-week only.

• Membership end date extends by the length of the hold.

• Payments automatically shift with the hold.

• Max 5 weeks per year for sickness and holiday.

A: Yes, payments continue until the contract ends unless an approved early exit is arranged.

A: Yes - with approval, you can adjust your membership (e.g., 2/wk or 3/wk). The contract end date and billing remain the same if you are reducing unless otherwise negotiated.

A: Start with 2–3 classes per week to get your body used to Pilates. Feeling a little sore is normal! Once you’re ready, you can easily work up to unlimited classes per week for faster results and best value.

A: Yes! Soreness is normal, especially for beginners or anyone returning after a break. Our instructors vary your workouts to target different muscles and keep you challenged. If you don’t feel sore, it may mean your body has adapted - we can increase intensity so you keep progressing. 

Strength and functional improvements happen whether or not soreness is present.