New Client Sampler: $99 5 Pack 60 days expiry.

Q&A

I’m brand new what class do I do?

We’re excited to welcome you to the studio!

For most new clients, our Open Full Body class is a great choice if you have done reformer previously. With a max of 11 people, the teacher can adjust exercises for different fitness levels. The class uses low impact exercises with progressions so everyone gets the most out of their workout.

If you're new to reformer or prefer a slower pace, try our Foundation Reformer class—perfect for beginners or anyone wanting to master the basics before moving to open-level classes. We also offer Slow Stretch & Strength (Tuesdays and Wednesdays at 9am, and Saturdays), designed for those who want a mindful, slower approach to fitness. This class combines controlled reformer exercises to build strength with calming stretches for flexibility and tension release. Ideal for all levels, including pre/postnatal clients, it provides a balanced, restorative experience.

If you're dealing with chronic pain or recovering from an injury, a private session would be a good option. We can introduce you to the reformer and address your specific goals or limitations, helping you feel more confident when joining the group classes.

For private sessions, please contact the studio at hello@oceanstudiopilates.com.

What do I need to know before my first class?

Please arrive 10 minutes early to your first class. This will give you time to get familiar with the studio, meet your trainer, and receive a quick introduction to the reformer.

If you're late, you may not be able to join the class.

How do I book a class?

For the friendliest booking experience, start by downloading our app, "Ocean Studio Pilates," from the Android or iOS Store. Register your details, Sign the online waiver, choose your package, select payment type, and book your classes before visiting the studio. You can also book through our website.

Late cancellation policy?

Our studio has a 4-hour cancellation window. You can cancel without charge outside this window. Cancellations within 4 hours will be deducted from your class pack and treated as if attended.

Please note, text messages, emails, or phone calls will not be accepted for cancellations. ( unless exceptional circumstances)

Any late cancellations will automatically be charged a $5 fee and no-shows a $10 fee. This policy ensures fairness to all clients.

Why was my class cancelled?

Classes require a minimum of 2 clients to proceed. If fewer than 2 people are booked, the class will be cancelled up to 2 hours before the scheduled start time.

Late to class?

Classes start on time. Please arrive 5 minutes early.

Once the class begins, the doors may be locked for safety, and you may not be able to enter. In that case, your class will be marked as attended.

We appreciate your punctuality and cooperation.

My Class is Full – How does the waitlisted work?

To secure your spot, we recommend booking in advance, as classes fill up quickly, especially during peak times. You can book up to 4 weeks ahead. Our classes have a maximum of 11 reformers, and once full, you can join the waitlist by booking as usual. If a spot becomes available, clients will be automatically added to the class based on the order they joined the waitlist, clients are promoted up to 2 hours before the session start time. If you do not wish to attend, please remove yourself from the waitlist to allow others to know there is a spot available and to avoid any late cancellation or no-show fees.

Pregnancy?

Pilates is great during pregnancy, providing crucial support and aiding postpartum recovery. With GP clearance and experience of Pilates practice, you can join open-level classes, adjusting exercises as needed. Our qualified teachers can modify exercises, ensuring a safe and challenging experience. Contact us beforehand to be paired with the right teacher for you.

What to wear?

We advise wearing comfortable, well-fitted workout clothing to avoid any interference with the machines. For hygiene purposes, grip socks are a MUST during the workout and can be purchased at the studio. Additionally, using reformer mats is recommended, or bring your own towel but make sure it is not too big that it gets stuck between the springs.

A small hand towel to wipe down any sweat for hotter months is advisable.

For the Weights and Strength please bring a pair of runners, a sweat towl, water bottle and grip gloves (optional).

Studio facilities?

Two Shower rooms
Plenty of off street parking and onsight disabled parking
Cutting-edge equipment

Do I need to be of a certain fitness level? I have an injury?

Pilates is for everyone and all fitness levels are welcome. If you are brand new or nervous we always recommend a few privates before starting group classes or signing into a few small group classes. Every exercise can be modified for you fitness level.

If you are recovering from an injury you need to talk to your Doctor, Physio or Chiropractor to confirm you are safe to participate in Group classes. You must inform our instructors about any pre-existing injury, illness, pregnancy or muscle soreness prior to commencement and before each class. Participating in any form of exercise at our studio with a medical condition is done entirely at your own risk.

How do i cancel my membership?

You can cancel your membership anytime giving 30 days notice to terminate by email to hello@oceanstudiopilates.com, provide your exact dates & reason. Please ensure you receive confirmation within 48 hours.

If you have purchased a 6-month contract, you must wait until the end of the contract term to cancel. See contract for Terms & Conditions.

Mobile phones:

To ensure a pleasant experience for all participants in the class, kindly switch off your mobile phones before the workout, except for doctors or nurses who are on call.

All we ask is that you bring a positive attitude, the biggest smile and have a laugh while you work out.

If you have any questions about anything please speak to a member of staff or email: hello@oceanstudiopilates.com

Any concerns or questions please speak to us, we will try to accommodate in any way we can to ensure you have the best experience. We are here to help!

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