Got Questions?
Got Questions?
We’ve Got Answers.
We’ve Got Answers.
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Everything you need to know about classes, bookings, equipment & safety, so you feel confident before your first move.
🎯 I’m brand new to pilates where should I start?
A: Try Restorative Reformer 8am Saturday or Stretch & Strength (Wednesday/Saturday 9am) - classes made for beginners with gentle progressions to build confidence on the reformer. If you want more tailored guidance, book a private session.
🗓️ How do I book a class?
A: Use our app (Android or iOS) or via the website. Set up your account, pick your membership or class pack, then choose your class. Always cancel at least 4 hours ahead to avoid fees.
💲What’s the late cancellation / no-show policy?
A: We want everyone to get the most out of their classes, so we have a few simple rules:
Cancel or reschedule up to 4 hours before your class with no charge.
Late cancellations (within 4 hours) will forfeit the class and incur a $5 fee.
No-shows will forfeit the class and incur a $10 fee.
Exceptional circumstances (like illness or emergencies) will be considered on a case-by-case basis.
These fees are automatically charged to your account. By booking, you agree to these terms. This policy helps keep spots fair and available for everyone.
⏰ What If I'm running late to class?
Please arrive 5 minutes early to set up. If you’re more than 5 minutes late, we may not be able to let you join so the class isn’t disrupted.
💯 What if a class is full?
A: Join the waitlist - we’ll automatically add folks in order of booking if spots open up (up to 2 hours before class). If you're waitlisted but can't attend, please remove yourself so others can take the spot and to avoid no show charges.
👶 Can I do pilates while pregnant?
A: Yes! With your GP’s clearance, we can modify exercises for safety. Our instructors are trained for pregnancy / post-partum modifications. Let us know beforehand so we can pair you with the right instructor.
🙆 What should I wear/bring?
A: Comfortable fitted clothing, grip socks (a MUST), water bottle. Grip gloves optional for weights classes & s. Towels not allowed on the reformer springs for safety, optional-reformer mats can be purchased at the studio as-well as grip socks.
💪 Do I need to be a certain fitness level?
A: No! Our classes are designed for all fitness levels. Instructors offer modifications so everyone can progress safely at their own pace. Beginners, returning exercisers, and experienced members all feel welcome.
*Beginner friendly classes for complete starters are Restorative / Stretch & strength reformer / Yoga or Privates.
How much notice do I need to give before cancelling?
A: We ask that you provide at least 30 days’ notice before your renewal date. Email us at hello@oceanstudiopilates.com, and we’ll help you with the steps.
Can I pause my membership?
A: Yes! Memberships can be placed on hold for up to 6 weeks per year for sickness or holidays, taken in one-week increments. A minimum of one week’s notice must be given via email to hello@oceanstudiopilates.com. We’ll take care of the rest once we receive your request.
How many classes should I do when starting out?
A: Start with 2–3 classes per week to get your body used to Pilates. Feeling a little sore is normal! Once you’re ready, you can easily work up to 5–6 classes per week for faster results.
I’m always sore after every class and I don’t feel like I’m getting stronger. Is this normal?
A: Yes! Soreness is normal, especially for beginners or anyone returning after a break. Our instructors vary your workouts to target different muscles and keep you challenged. If you don’t feel sore, it may mean your body has adapted - we can increase intensity so you keep progressing.
Strength and functional improvements happen whether or not soreness is present.
Still have questions?
Still have questions?
Still wondering something?
We’re here to help! Reach out via email or just come in and talk to us.
Contact us - hello@oceanstudiopilates.com
We are here to help!
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