Ocean Studio Pilates – Membership Terms & Conditions

By participating in classes or services, you agree to these Terms & Conditions. These Terms form a binding agreement between you and Ocean Studio Pilates.

1. Nature of Services

Ocean Studio Pilates provides small group and private Pilates-based classes designed to improve strength, endurance, flexibility, and overall fitness.

All classes are led by qualified instructors and are typically 45 minutes in duration.

Participation is voluntary and at the member’s own discretion.

2. Agreement to Terms

By attending classes or using services, you confirm that you have:

• Read and understood these Terms & Conditions

• Agreed to all studio policies

• Accepted responsibility for compliance with these Terms

Continued participation constitutes ongoing acceptance of these Terms.

3. Right to Update Terms

Ocean Studio Pilates reserves the right to amend these Terms & Conditions at any time.

Updated Terms will be published via the studio website or booking platform.

Continued participation after updates constitutes acceptance of the revised Terms.

4. Photography, Video & Marketing Use

By attending classes or events, you consent to the capture and use of photos, videos, or testimonials for marketing and promotional purposes.

If you do not wish to appear in such content, you must:

• Inform your instructor before class, and

• Email hello@oceanstudiopilates.com to record your preference

5. Health & Safety

You confirm that you are physically fit and able to participate in exercise.

You are responsible for:

• Disclosing any injuries, medical conditions, or limitations

• Monitoring your own safety during class

• Stopping exercise immediately if you feel unwell or experience discomfort

6. Assumption of Risk & Liability

Participation in physical exercise carries inherent risks.

By attending classes, you acknowledge and accept these risks and agree that Ocean Studio Pilates, its staff, and instructors are not liable for any injury, loss, or damage arising from participation.

You agree to release and indemnify Ocean Studio Pilates from any related claims.

7. Membership Terms & Billing

Memberships provide access to classes based on the selected plan.

All memberships include a 26-week minimum commitment period.

By purchasing a membership, you agree to:

• A fixed 26-week commitment term

• Ongoing fortnightly billing for the full duration of the term

• Payment obligations regardless of attendance or usage

After completion of the 26-week commitment:

• Membership continues on a rolling fortnightly basis

• 30 days’ written notice is required for cancellation via email only

Failure to maintain valid payment details may result in suspension of booking access until resolved.

8. Class Allocation & Rollovers

Class entitlements are based on the selected membership plan.

Members may roll over one (1) unused class per week, subject to the following conditions:

• Rolled-over classes expire after 14 days

• Classes do not accumulate beyond the rollover limit

• Rolled-over classes cannot be used during a membership hold

• Expired classes are automatically forfeited

Additional classes may be purchased at the applicable member rate.

9. Membership Holds (Suspension)

Membership holds are available under the following conditions:

• Minimum hold: 2 weeks

• Maximum total hold: 10 weeks per calendar year

• First 5 weeks are free

• Additional hold time is charged at $20 per week

• Holds extend the membership term accordingly

All hold requests must be submitted in writing at least 7 days in advance.

Approval of holds is at the sole discretion of Ocean Studio Pilates.

10. Late Cancellation & No-Show Policy

A minimum of 4 hours’ notice is required for all cancellations.

All cancellations and reschedules must be completed by the member via the official booking app or website.

Cancellations will not be accepted via email, phone, text message, social media, or any other communication method.

Late cancellations (within 4 hours):

• Incur a $5 fee

• Result in forfeiture of the class

No-shows:

• Incur a $10 fee

• Result in forfeiture of the class

Fees are automatically charged to the member’s account.

11. Membership Changes & Early Cancellation

Membership reductions during the 26-week commitment period are not a standard feature of this agreement.

Any request to reduce a membership will only be considered in exceptional circumstances and is subject to approval by Ocean Studio Pilates at its sole discretion.

Where approved:

• A $75 administration and restructuring fee applies

• The existing 26-week commitment will be closed

• A new 26-week commitment will commence from the effective date of the revised membership

Membership increases are permitted at any time with no administration fee and do not require a new commitment unless otherwise agreed in writing.

Early cancellation outside of standard terms is not guaranteed and may be refused or subject to conditions determined by the studio.

12. Waitlist Policy

Members may join class waitlists where available.

Automatic enrolment from waitlists may occur up to 2 hours before class commencement, based on order of sign-up.

Within 2 hours of class start, members must monitor availability manually.

Members are responsible for removing themselves from waitlists if they no longer wish to attend. Failure to do so may result in late cancellation or no-show fees.

13. Pricing & Booking

Current pricing and timetables are published on the studio website.

Prices are subject to change. Updates will be communicated via official studio channels.

14. Studio Discretion

Ocean Studio Pilates reserves the right to:

• Adjust class schedules, instructors, and operating hours

• Enforce policies at its sole discretion

• Restrict or revoke membership privileges in cases of misuse

15. Payment Method Fees

• Bank debit: $0.55 transaction fee

• Credit/debit card: 1.5% processing fee

Bank debit is the preferred payment method.

16. Agreement

By participating in classes or services, you confirm that:

• You are entering a binding 26-week commitment (where applicable)

• You accept all Terms & Conditions outlined above

• You understand all fees, policies, and obligations

• You agree voluntarily and with full understanding