Ocean Studio Pilates – Membership Terms & Conditions

By registering for and/or participating in classes, services, or events offered by Ocean Studio Pilates, you agree to comply with and be bound by the following Terms and Conditions.

1. Nature of Services

Ocean Studio Pilates offers small group and private classes designed to enhance aerobic capacity, muscular strength, endurance, and flexibility. All sessions are led by qualified instructors and run for 45 minutes, providing a full-body workout experience.

2. Agreement to Terms

By participating in any of our classes or services, you confirm that you have read, understood, and agreed to these Terms and Conditions, as well as any rules and policies outlined by the studio.

3. Right to Update Terms

Ocean Studio Pilates reserves the right to modify or update these Terms and Conditions at any time without prior notice. Updates will be posted on our website, and continued participation constitutes acceptance of the revised terms.

4. Use of Photos, Videos, and Testimonials

By attending classes or events, you consent to the use of any photos, videos, or testimonials taken during your participation for promotional purposes.
If you prefer not to appear in such content, please inform your instructor before class and email hello@oceanstudiopilates.com so we can note your preference.

5. Health and Safety

You confirm that you are in good physical condition and able to participate in exercise safely.
You are responsible for informing us of any health conditions, injuries, or limitations that may affect your participation.
You may stop at any time during class if you experience discomfort or feel unwell.

6. Assumption of Risk & Limitation of Liability

Participation in physical activity carries inherent risks. By attending classes or using our services, you accept these risks and agree that Ocean Studio Pilates, its staff, and instructors are not liable for any injuries, losses, or damages that may occur.
You agree to release and indemnify Ocean Studio Pilates from any claims arising out of your participation.

7. Membership Terms & Billing

• Memberships provide a set number of classes per week according to your selected plan.
  
  

• Initial commitment: 26 weeks (results-focused).
  
  

• After the initial 26-week term, your membership continues on a fortnightly billing cycle.

• You may cancel your membership after the initial 26 weeks by providing 30 days’ written notice via email to hello@oceanstudiopilates.com.

• The 30-day notice period begins from your next scheduled billing date, and your cancellation will take effect after the final payment within this notice period.
  
  

• Members must ensure their payment details remain valid to avoid disruption to their membership.
  
  

8. Class Allocation & Rollovers

• • You receive classes according to your chosen plan.
    
    

  • One (1) missed class per week may roll over, subject to availability.
    
    

  • Rolled-over classes:
    
    

  • Expire within 14 days
    
    

  • Do not accumulate month to month
    
    

  • Cannot be used during or after a membership hold
    
    

  • Unused sessions beyond this policy are forfeited.
    
    

  • Additional classes may be purchased separately.
    
    

9. Holds (Membership Suspension)

• Memberships may be placed on hold in minimum two (2) week increments.
  
  

• Each membership includes up to six (6) weeks of free hold time per calendar year for illness, injury, holidays, or travel.
  
  

• Additional hold time beyond six (6) weeks will be charged at $20 per week.
  
  

• Total hold time (free + paid combined) is capped at eight (8) weeks per calendar year, unless approved by management.
  
  

• Hold requests must be submitted in writing to hello@oceanstudiopilates.com with at least 7 days’ notice.
  
  

• Holds extend the membership term by the length of the hold, and billing dates are pushed forward accordingly.
  
  

10. Cancellation & No-Show Policy

• A minimum of 4 hours’ notice is required to cancel or reschedule a class.
  
  

• Late cancellations (within 4 hours) incur a $5 fee and result in forfeiture of the class.
  
  

• No-shows incur a $10 fee and result in forfeiture of the class.
  
  

• Fees are automatically charged to your account.
  
  

• This policy ensures fairness and availability for all members.
  
  

11. Early Cancellation / Membership Changes

• Early cancellation is generally not permitted.
  
  

• In special circumstances (e.g., relocation or medical reasons), early termination or adjustments may be considered at the studio’s discretion. Proof may be requested.
  
  

• Membership type changes (e.g., 2/week, 3/week, unlimited) may be adjusted with approval.
  
  

• Contract end date and billing remain unchanged unless otherwise negotiated.
  
  

12. Waitlist Policy

• If a class is full, you may add yourself to the waitlist.
  
  

• Members are automatically added to class up to 2 hours before the start time in the order the waitlist was joined.
  
  

• During the final 2 hours, members should check manually for spots; where possible, notifications may be sent.
  
  

• If you no longer wish to attend, remove yourself from the waitlist to avoid late cancellation or no-show fees.
  
  

• By joining the waitlist, you assume attendance unless you cancel.
  
  

13. Pricing & Booking

• Current pricing and timetable are available on our website.
  
  

• Prices are subject to change, and updates will be communicated via the website.
  
  

14. Studio Discretion

• Ocean Studio Pilates reserves the right to update or cancel classes, modify schedules, or adjust studio hours.
  
  

• Misuse of membership benefits may result in removal of rollover or hold privileges.
  
  

15. Payment Method Fees

• Bank account direct debits incur a $0.55 transaction fee.
  
  

• Visa and Mastercard payments incur an additional 1.5% processing fee.
  
  

• Direct debit via bank account is recommended.
  
  

16. Agreement to Policies

By purchasing a membership or booking a class, you confirm that you have read, understood, and agreed to all Terms & Conditions outlined on this page and on our booking system.
This agreement is entered into voluntarily and with full knowledge of its contents.